Shipping policy

Shipping Policy

Last Updated: July 9, 2026

Thank you for shopping with Magic Encarta. We are committed to delivering your orders safely and efficiently. This Shipping Policy outlines how orders are processed, shipped, and delivered within India and internationally.

Shipping Coverage

Magic Encarta ships across India and to most international destinations where courier services are available.

Certain products or destinations may be restricted due to local regulations, carrier limitations, customs requirements, or logistical constraints. We reserve the right to decline shipment to any location where delivery is not feasible.

Order Processing

Orders are typically processed after successful payment verification.

  • Processing Time: 1–2 business days

  • Business Days: Monday to Saturday, excluding public holidays

  • Orders placed on Sundays or public holidays will be processed on the next business day

During product launches, festive periods, sales events, or other high-volume periods, processing times may be longer than usual.

Shipping Charges

Magic Encarta does not offer free shipping.

Shipping charges are calculated at checkout based on:

  • Delivery destination

  • Package weight

  • Package dimensions

  • Shipping method selected

  • Courier availability

All applicable shipping charges will be displayed before payment is completed.

Estimated Delivery Timelines

Delivery estimates begin after the order has been dispatched.

Within India

Estimated delivery: 3–5 business days

International Orders

Estimated delivery: 7–15 business days

These timelines are estimates only and are not guaranteed.

Actual delivery times may vary due to:

  • Courier operations

  • Customs clearance

  • Weather conditions

  • Public holidays

  • Remote delivery locations

  • Regulatory requirements

  • Other circumstances beyond our control

Tracking Information

Tracking details will be provided whenever available once an order has been dispatched.

Customers are responsible for monitoring shipment progress using the tracking information provided.

If you have not received tracking details within a reasonable period after dispatch, please contact our support team.

Shipping Address Accuracy

Customers are responsible for providing accurate shipping information.

Magic Encarta is not responsible for delays, losses, or delivery failures resulting from:

  • Incorrect addresses

  • Incomplete addresses

  • Invalid phone numbers

  • Incorrect customer information

Orders cannot be modified once processing has commenced.

Delivery Attempts

Courier partners may make multiple delivery attempts.

If delivery fails because:

  • The recipient is unavailable

  • The address is incorrect

  • Delivery is refused

  • Required customs documentation is not completed

the shipment may be delayed, returned, abandoned, or subject to additional charges.

Any additional charges arising from failed delivery attempts may be the responsibility of the customer.

International Orders & Customs

For international shipments, customers are solely responsible for:

  • Customs duties

  • Import duties

  • VAT

  • GST

  • Brokerage fees

  • Local taxes

  • Government-imposed charges

These charges are not included in product prices or shipping fees unless explicitly stated.

Magic Encarta has no control over customs fees and cannot estimate the amount that may be charged by customs authorities in your country.

Customs Delays

International shipments may be delayed due to customs inspections or import procedures.

Magic Encarta is not responsible for delays caused by:

  • Customs authorities

  • Border inspections

  • Import regulations

  • Government agencies

Orders delayed in customs remain the responsibility of the customer.

Refused or Unclaimed Shipments

If a customer:

  • Refuses delivery

  • Fails to pay customs charges

  • Fails to complete import requirements

  • Abandons the shipment

the package may be returned, destroyed, or deemed undeliverable by the carrier.

In such cases:

  • Shipping charges are non-refundable.

  • Return shipping fees and carrier charges may be deducted from any applicable credit.

  • Additional charges imposed by the carrier may become the responsibility of the customer.

Pre-Orders

Selected products may be offered on a pre-order basis.

By placing a pre-order, you acknowledge that:

  • Release dates are estimates only.

  • Manufacturer and distributor schedules may change.

  • Customs and logistics delays may occur.

  • Delivery dates are not guaranteed.

Pre-orders remain active until inventory is received and fulfilled.

Lost Shipments

If a shipment appears lost in transit, please contact us as soon as possible.

We may initiate an investigation with the shipping carrier.

Resolution may depend on:

  • Carrier investigation results

  • Tracking records

  • Delivery confirmation records

  • Available shipping insurance

Lost shipment claims are reviewed on a case-by-case basis.

Transit Damage Claims

Please inspect your package immediately upon delivery.

If your shipment arrives damaged, you must:

  • Notify Magic Encarta within 48 hours of delivery

  • Provide a continuous unboxing video beginning before the package is opened

  • Provide clear photographs of the outer packaging and damaged product

Approved transit damage claims may receive:

  • A replacement product, subject to stock availability; or

  • Store credit

Cash refunds for transit damage are not guaranteed.

Force Majeure

Magic Encarta shall not be liable for delays or delivery failures caused by circumstances beyond our reasonable control, including:

  • Natural disasters

  • Severe weather

  • Strikes

  • Transportation disruptions

  • Customs delays

  • Government actions

  • Supply chain interruptions

  • Pandemics

  • Cyber incidents

Delivery estimates may be affected by such events.

Contact Us

For shipping-related enquiries, please contact:

Magic Encarta

Email: viveksinghimagic@gmail.com

Phone: +91 98202 21129

Address: D-1513, Prabha Apt, 120 Link Road, Mumbai, Maharashtra 400104, India

Customer Support Hours: Monday–Saturday, 11:00 AM–7:00 PM IST