Contact Us

We'd Love to Hear From You

Whether you have a question about an order, need help choosing the right product, want an update on a shipment, or simply wish to get in touch, the Magic Encarta team is here to help.

Our goal is to provide prompt, friendly, and reliable support for all customer inquiries.

Customer Support

Email

For order support, product inquiries, returns, shipping questions, and general assistance:

viveksinghimagic@gmail.com

Phone / WhatsApp

+91 98202 21129

Support Hours

Monday – Saturday
11:00 AM – 7:00 PM IST

We aim to respond to all inquiries as quickly as possible during business hours.

Business Address

Magic Encarta
D-1513, Prabha Apt
120 Link Road
Mumbai, Maharashtra 400104
India

Order Support

If you are contacting us regarding an existing order, please include:

Order Number
Full Name
Email Address Used During Purchase
Brief Description of Your Query

Providing this information helps us resolve your request more efficiently.

Shipping & Delivery Questions

For shipping-related inquiries, please include:

Order Number
Tracking Number (if available)
Delivery Address
Description of the Issue

Please note that delivery timelines are estimates and may occasionally be affected by courier operations, customs procedures, weather conditions, or other factors beyond our control.

Returns & Refunds

If you believe you have received an incorrect product or a product with a manufacturing defect, please contact us promptly with:

Your order number
Photographs of the product
Photographs of the packaging
Details of the issue

For transit damage claims, customers must also provide a continuous unboxing video and notify us within 48 hours of delivery.

Business & Collaboration Enquiries

For business partnerships, product collaborations, media requests, event opportunities, or other professional enquiries, please contact us via email with complete details of your proposal.

Contact Form

You may also use the contact form available on this page to send us a message directly. Please provide accurate contact information so that we can respond to your enquiry.