Frequently Asked Questions (FAQ)
Orders & Payments
How do I place an order?
Simply browse our products, add your desired items to the cart, and complete checkout using one of the available payment methods.
What payment methods do you accept?
We accept payment methods displayed during checkout, including major online payment options available through our payment gateway providers.
Can I cancel my order after placing it?
No. Orders cannot be cancelled once placed. Please review your order carefully before completing checkout.
Can I modify my order after placing it?
Once an order has been submitted, modifications may not be possible. Please contact us immediately if you notice an issue.
Will I receive an order confirmation?
Yes. You will receive an order confirmation email after successful payment and order placement.
Shipping & Delivery
Where do you ship?
Magic Encarta ships throughout India and to most international destinations where courier services are available.
Do you offer free shipping?
No. Shipping charges are calculated during checkout based on destination, package weight, dimensions, and shipping method.
How quickly are orders dispatched?
Most orders are dispatched within 1–2 business days after payment confirmation.
How long does delivery take within India?
Most Indian orders arrive within 3–5 business days after dispatch.
How long do international orders take?
Most international orders arrive within 7–15 business days after dispatch, subject to customs clearance and local courier operations.
Will I receive tracking information?
Yes. Tracking details will be provided whenever available after dispatch.
What happens if my shipment is delayed?
Delivery estimates are not guarantees. Delays may occur due to weather, customs, courier operations, holidays, or other circumstances beyond our control.
International Orders
Do you ship internationally?
Yes. We ship worldwide wherever courier services are available.
Are customs duties included in my order total?
No. Customs duties, import taxes, VAT, GST, brokerage fees, and local charges are the responsibility of the customer.
Can Magic Encarta estimate customs charges?
No. Customs charges vary by country and are determined by local authorities.
What happens if I refuse to pay customs duties?
The shipment may be returned, abandoned, destroyed, or subject to additional charges imposed by the carrier or customs authorities.
Returns & Refunds
Can I return a product if I change my mind?
No. Returns are not accepted for change of mind, buyer's remorse, or accidental purchases.
What products are eligible for return?
Returns are only considered if an incorrect product was shipped or a verified manufacturing defect exists.
How long do I have to report a return issue?
Return requests should be submitted within 7 days of delivery.
Who pays return shipping costs?
If a return is approved due to an incorrect item or verified manufacturing defect, Magic Encarta will provide instructions regarding the return process.
Can I get a refund instead of a replacement?
Depending on the situation, approved cases may receive a replacement, store credit, or refund.
How are refunds issued?
Approved refunds may be processed to the original payment method or as store credit.
How long do refunds take?
Processing times vary depending on banks, payment gateways, card providers, and payment platforms.
Transit Damage
What should I do if my order arrives damaged?
Contact us within 48 hours of delivery.
What proof is required for transit damage claims?
You must provide a continuous unboxing video starting before opening the package, clear photographs of the packaging, and clear photographs of the damaged product.
What happens if my transit damage claim is approved?
Approved claims may receive a replacement product (subject to availability) or store credit.
Are cash refunds provided for transit damage?
Cash refunds are not guaranteed for transit damage claims.
Playing Cards
Are your playing cards authentic?
Yes. We strive to source authentic products from reputable manufacturers, distributors, and suppliers.
Do you sell collectible playing cards?
Yes. We offer collectible, limited-edition, luxury, and specialty playing cards from around the world.
Are collectible decks guaranteed to increase in value?
No. Collectible value depends on market demand, rarity, condition, and other factors beyond our control.
Why do some decks cost more than others?
Factors may include limited production runs, premium materials, special finishes, designer collaborations, collectibility, and import costs.
Can I use collectible decks for everyday play?
Absolutely. However, many collectors choose to keep rare decks sealed for collection purposes.
Magic Products
Do you sell magic tricks and mentalism products?
Yes. We offer a variety of magic and mentalism products for enthusiasts and performers.
Can I return a magic trick if I do not like it?
No.
Can I get a refund for a magic gimmick?
No.
Can I exchange a magic product?
No.
Why are magic products non-refundable?
Magic products contain proprietary methods, secret information, instructional content, and intellectual property. Therefore, all sales are final.
Are magic products suitable for beginners?
Product suitability varies. Please review product descriptions carefully before purchasing.
Digital Products
Do you sell digital products?
Yes. Certain tutorials, educational resources, and digital products may be offered.
Can digital products be refunded?
No. All digital product sales are final.
Can digital products be exchanged?
No.
What happens if I accidentally purchase a digital product?
Digital purchases remain non-refundable and non-exchangeable.
Pre-Orders
Do you offer pre-order products?
Yes. Selected products may be offered on a pre-order basis.
Are pre-order release dates guaranteed?
No. Release dates are estimates and may change.
What causes pre-order delays?
Delays may occur due to manufacturers, distributors, customs, logistics providers, or supply chain disruptions.
Can I cancel a pre-order?
No. Orders cannot be cancelled once placed.
Account & Security
Is my payment information secure?
Payments are processed through secure third-party payment providers.
Does Magic Encarta store my card details?
Magic Encarta does not intentionally store complete payment card information on its own systems.
How is my personal information used?
Please refer to our Privacy Policy for complete information regarding data collection, use, and protection.
Contact Us
How can I contact Magic Encarta?
Email: viveksinghimagic@gmail.com
Phone / WhatsApp: +91 98202 21129
Support Hours: Monday–Saturday, 11:00 AM–7:00 PM IST
Where is Magic Encarta located?
D-1513, Prabha Apt
120 Link Road
Mumbai, Maharashtra 400104
India
How quickly do you respond to enquiries?
We aim to respond to most customer enquiries within 1–2 business days.