Return Policy

Last Updated: July 9, 2026

At Magic Encarta, we take great care in sourcing, packing, and shipping our products. Due to the nature of many items we sell, including collectible playing cards, limited-edition products, magic effects, and instructional materials, returns are accepted only in limited circumstances.

Please read this policy carefully before making a purchase.

1. Eligibility for Returns

Returns are accepted only if:

  • You received an incorrect product that differs from the item ordered.
  • The product contains a verified manufacturing defect.

All return requests are subject to review and approval by Magic Encarta.

2. Returns Not Accepted

Returns will not be accepted for:

  • Change of mind.
  • Buyer's remorse.
  • Accidental purchases.
  • Incorrect product selection by the customer.
  • Products no longer wanted.
  • Delayed deliveries caused by shipping carriers.
  • Minor packaging imperfections that do not affect product functionality.
  • Damage caused by misuse, mishandling, or improper storage.
  • Products damaged after delivery.
  • Items marked as final sale.

3. Magic Products

Due to the nature of proprietary methods, secret information, and instructional content, all sales of the following products are final:

  • Magic tricks
  • Magic gimmicks
  • Mentalism products
  • Secret-based effects
  • Instructional materials
  • Training products
  • Learning resources related to magic

No returns, exchanges, refunds, replacements, or store credits will be provided for these products under any circumstances.

4. Digital Products

All digital products are final sale. This includes video tutorials, online courses, downloadable files, PDFs, access codes, and digital instructional content. No returns, refunds, exchanges, replacements, or credits will be provided once purchased.

5. Return Request Timeframe

Customers must notify Magic Encarta within 7 days of delivery if they believe they have received an incorrect item or a product with a manufacturing defect. Requests submitted after this period may not be eligible for review.

6. Required Information

To evaluate a return request, customers may be asked to provide:

  • Order number
  • Product photographs
  • Packaging photographs
  • Description of the issue
  • Additional information reasonably requested by our support team

Failure to provide sufficient information may result in rejection of the request.

7. Return Authorization

Do not return products without prior approval. If a return is approved, Magic Encarta will provide instructions regarding the return address, packaging requirements, shipping instructions, and documentation requirements. Unauthorized returns may be refused.

8. Condition of Returned Products

Approved returns must be sent back in original condition where reasonably possible, with original packaging where applicable, and with all included accessories, inserts, and components. Products that have been altered, damaged, or incompletely returned may not qualify for resolution.

9. Incorrect Products

If Magic Encarta ships an incorrect item, we will review the claim and, where approved, provide an appropriate resolution, which may include a replacement of the correct item, store credit, or a refund through the original payment method. The method of resolution will depend on stock availability, product type, and the circumstances of the claim.

10. Manufacturing Defects

Manufacturing defects are evaluated on a case-by-case basis. Examples may include significant production defects, serious printing errors affecting intended use, or missing components caused during manufacturing. Normal wear, cosmetic variations, packaging imperfections, or collector preferences do not automatically constitute manufacturing defects. Magic Encarta reserves the right to determine whether a product qualifies as defective.

11. Return Shipping

For approved claims involving incorrect items shipped by Magic Encarta or verified manufacturing defects, Magic Encarta may provide return instructions and determine the appropriate shipping arrangement. Customers should not incur return shipping expenses without prior authorization.

12. Transit Damage

Damage occurring during shipping is governed by the Shipping Policy. Transit damage claims must be reported within 48 hours of delivery, require a continuous unboxing video, and require supporting photographs. Approved transit damage claims may receive a replacement product (subject to availability) or store credit. Transit damage claims are handled separately from standard return requests.

13. Abuse of Return Policy

Magic Encarta reserves the right to refuse returns, refunds, replacements, or future orders where abuse, fraud, misrepresentation, excessive claims, or suspicious activity is suspected.

14. Limitation of Liability

Magic Encarta's responsibility regarding approved returns shall not exceed the original purchase price paid for the affected product. We shall not be liable for indirect, incidental, or consequential losses arising from product use, shipping delays, or return disputes.

15. Contact Us

Magic Encarta
Email: viveksinghimagic@gmail.com
Phone: +91 98202 21129
Address: D-1513, Prabha Apt, 120 Link Road, Mumbai, Maharashtra, India – 400104
Customer Support Hours: Monday–Saturday, 11:00 AM–7:00 PM IST