Contact information
Contact Us
Get in Touch
We're here to help. Whether you have a question about an order, need assistance with a product, want an update on a shipment, or simply wish to contact us, the Magic Encarta team would be happy to assist.
Customer Support
Email: viveksinghimagic@gmail.com
Phone / WhatsApp: +91 98202 21129
Support Hours:
Monday – Saturday
11:00 AM – 7:00 PM IST
Business Address
Magic Encarta
D-1513, Prabha Apt
120 Link Road
Mumbai, Maharashtra 400104
India
Order Support
For faster assistance regarding an existing order, please include:
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Order Number
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Full Name
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Email Address Used for the Order
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Brief Description of Your Query
Shipping & Delivery Support
If your enquiry relates to shipping or delivery, please provide:
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Order Number
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Tracking Number (if available)
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Delivery Address
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Details of the Issue
Returns & Refunds
If you believe you have received:
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An Incorrect Product
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A Product with a Manufacturing Defect
Please contact us with:
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Your Order Number
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Product Photographs
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Packaging Photographs
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Details of the Issue
For transit damage claims, a continuous unboxing video and supporting photographs may be required in accordance with our Returns & Refunds Policy.
Business & Partnership Enquiries
For:
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Brand Collaborations
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Wholesale Opportunities
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Media Enquiries
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Product Partnerships
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Event Opportunities
Please contact us via email with complete details of your proposal.
Response Time
We aim to respond to most customer enquiries within 1–2 business days.
Response times may vary during weekends, public holidays, product launches, and peak shopping periods.
Thank You
Thank you for choosing Magic Encarta.
We appreciate your support and look forward to assisting you.